Polaron Connect is committed to the highest standards of ethical business practice, transparency, and accountability. Guided by the Commonwealth Supplier Code of Conduct, we embed fairness, integrity, and respect into everything we do – from how we work with clients and partners to how we support our team. 

Ethical behaviour and integrity 

• We have zero tolerance for bribery, corruption or unethical conduct. 

• Our Code of Conduct sets expectations around confidentiality, impartiality, data privacy, and respectful engagement. All staff, contractors and subcontractors commit to this framework. 

• Our processes are aligned with ISO 9001:2015 standards, supported by internal audits to ensure compliance and continuous improvement. 

• Our NAATI-certified language professionals follow the AUSIT Code of Ethics, ensuring professional, impartial and high-quality service. 

Strong governance and transparency 

We follow robust governance principles to ensure ethical, effective and transparent operations:

• Projects are overseen by executive leadership with clear accountability and risk management. 

• All financial and operational reporting is transparent and regularly reviewed. 

• Our Conflict of Interest Policy and Register ensures staff declare and manage potential conflicts. 

• We comply with the Modern Slavery Act 2018, ensuring fair and ethical supply chains. 

• As a verified Good Market enterprise, we are part of a global network committed to social, environmental and governance responsibility. 

Safe and supportive workplaces 

We are dedicated to maintaining both physically and psychologically safe workplaces. 

• Our Work Health and Safety Policy covers hazard reporting, risk assessment, incident response and regular staff training. 

• All employees complete WHS inductions, and both office and remote setups are assessed for ergonomic safety. 

• We follow principles of ISO 45003 (Psychosocial Risk Management), focusing on wellbeing in a remote-first model. 

• We provide a 24/7 Employee Assistance Program and run training on mental health awareness, workload management and safe digital practices. 

• Staff are encouraged to report concerns, with support provided through flexible work arrangements and regular manager check-ins. 

Workplace rights and inclusion 

Polaron upholds all workplace rights under the Fair Work Act 2009 and fosters an inclusive, respectful culture. 

• We pay above-award rates and support flexible working for parents, carers and people with disability. 

• We do not tolerate discrimination, bullying, harassment or exploitation of any kind. 

• Our team is culturally and linguistically diverse, reflecting our inclusive hiring practices. 

• Staff have a clear, confidential pathway for raising concerns, with regular surveys and feedback loops shaping workplace improvements. 

Get in touch

We value transparency and accountability. If you would like to raise a concern, provide feedback, or learn more about our ethical business commitments, please contact us at connect@polaron.org